Return Policy
Procedure
In the event that the size of the purchased product does not match the expectations you can return the item(s).
Within 30 days of receipt of goods you must login to your order list and fill out the return form. All return shipping charges are your responsibility. You can then place another order. Products must be returned unused and with all the original packaging to receive your refund. We will deduct any associated fees and shipping costs from your refund. You will get your refund with the same payment method used for your order in about 1-2 weeks from reception.
Returned products must be eligible for return
An article not suitable for return is defined as any product that is not in the same condition in which it was received, complete with packaging, labels, protections and films. Therefore, returns of products that are sent back without the original packaging, that have been used or that have been damaged, will not be accepted, where the damage has been caused by an assembly that does not comply with the specifications of the product itself.
For the following countries, the return with our courier has a cost of €10.
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Luxemburg
- Netherlands
- Portugal
- Spain
- Sweden
Shipping address
MOTOSTORM SRL - Largo Centro Studi 11 - 47833 MORCIANO DI ROMAGNA - ITALY .